Palo Alto Networks Inc (NYSE:PANW), the next-generation security company, today announced it has achieved a new certification under the J.D. Power Certified Assisted Technical Support Program.

Jointly developed by J.D. Power and the Technology Services Industry Association (TSIA), this program evaluates overall customer satisfaction, efficiency, and effectiveness in assisted support. The certification helps businesses identify those companies that have demonstrated excellence in assisted support before selecting which technology products to purchase.

To achieve this latest J.D. Power certification, Palo Alto Networks met the rigorous quality and performance standards required by J.D. Power by exceeding requirements and meeting an extensive list of certification criteria.

This certification builds upon several previously received accolades for Palo Alto Networks customer support; the company received TSIA Worldwide Rated Outstanding Assisted Certification for commitment to customer support and success in 2015 and was honored with the Fall 2014 Technology Services Industry Association (TSIA) STAR Award for Innovation in the Delivery of Support Services.


  • “We’re thrilled to honor Palo Alto Networks for their dedication to excellence in customer service with the J.D. Power and TSIA Certified Assisted Technical Support Certification. By undergoing this rigorous certification process, Palo Alto Networks has clearly demonstrated its willingness to go the extra mile for their customers.”
    – Tom Pridham, senior vice president, major membership development and general manager operational best practices and advanced services for TSIA
  • “Palo Alto Networks mission is to maintain trust in the digital age. J.D. Power is a highly trusted brand, and this certification demonstrates the accomplishments of a team dedicated to innovating processes and technology to deliver tangible results to our customers, all with the goal of preventing successful cyber breaches. We are proud to receive this certification, and we remain committed to delivering an exceptional support experience for our customers as part of our mission.”­
    – Brett Eldridge, senior vice president of global customer services at Palo Alto Networks. (Original Source)

Shares of Palo Alto Networks closed yesterday at $149.24. PANW has a 1-year high of $200.55 and a 1-year low of $121.11. The stock’s 50-day moving average is $177.09 and its 200-day moving average is $173.98.

On the ratings front, Palo Alto has been the subject of a number of recent research reports. In a report issued on January 13, Oppenheimer analyst Shaul Eyal reiterated a Buy rating on PANW, with a price target of $196, which represents a potential upside of 31.3% from where the stock is currently trading. Separately, on December 14, Evercore ISI’s Matthew Williams assigned a Buy rating to the stock and has a price target of $215.

According to, which ranks over 7,500 financial analysts and bloggers to gauge the performance of their past recommendations, Shaul Eyal and Matthew Williams have a total average return of 9.6% and -13.5% respectively. Eyal has a success rate of 55.8% and is ranked #70 out of 3580 analysts, while Williams has a success rate of 42.9% and is ranked #2886.

Overall, one research analyst has assigned a Hold rating and 16 research analysts have given a Buy rating to the stock. When considering if perhaps the stock is under or overvalued, the average price target is $208.22 which is 39.5% above where the stock closed yesterday.

Palo Alto Networks Inc offers an enterprise network security platform that allows enterprises, service providers, and government entities to secure their networks and safely enable applications running on their networks.