Palo Alto Networks Inc (NYSE:PANW), the next-generation security company, today announced that it has received the prestigious North America Rated Outstanding Assisted Support certification from the Technology Services Industry Association (TSIA), the leading association for today’s technology services organizations, underscoring the Company’s excellence in customer success and support.

This certification distinguishes organizations that deliver excellence across all significant modes of technical support, and recognizes that Palo Alto Networks customer support standards and processes will help customers maximize their technology investment.


  • “To achieve certification, Palo Alto Networks passed a rigorous set of Assisted Support best practices criteria during a recent audit conducted by TSIA. When customers see the TSIA North America Rated Outstanding Assisted Support logo, they can be confident that Palo Alto Networks has the people, processes, and technology in place to provide exceptional support.” – Tom W. Pridham, senior vice president of Major Accounts and general manager of Operational Best Practice Programs, TSIA
  • “The TSIA North America Rated Outstanding Assisted Support certification recognizes that Palo Alto Networks meets the highest industry support operations standards and is validation of our longstanding unwavering commitment to our customers.” – Brett Eldridge, senior vice president of Global Customer Services at Palo Alto Networks

The TSIA Rated Outstanding Assisted Support certification process represents the collective experience of more than 50 leading technology companies. Benchmarks for the Palo Alto Networks certification include over 160 best practices across three categories of technology service and support—from agent-based support to core business practices to outsource partner management. With this certification, Palo Alto Networks customers can be assured that their products are backed by high-quality after-sales support processes.

Shares of Palo Alto Networks closed last Friday at $162.39. PANW has a 1-year high of $200.55 and a 1-year low of $87.83. The stock’s 50-day moving average is $175.70 and its 200-day moving average is $162.27.

On the ratings front, Palo Alto Networks has been the subject of a number of recent research reports. In a report issued on September 4, Nomura analyst Frederick Grieb reiterated a Buy rating on PANW, with a price target of $185, which implies an upside of 13.9% from current levels. Separately, on August 31, Oppenheimer’s Shaul Eyal maintained a Buy rating on the stock and has a price target of $180.

According to, which ranks over 7,500 financial analysts and bloggers to gauge the performance of their past recommendations, Frederick Grieb and Shaul Eyal have a total average return of 30.8% and 14.3% respectively. Grieb has a success rate of 79.3% and is ranked #122 out of 3747 analysts, while Eyal has a success rate of 60.6% and is ranked #62.

Overall, 10 research analysts have given a Buy rating to the stock. When considering if perhaps the stock is under or overvalued, the average price target is $199.00 which is 22.5% above where the stock closed last Friday.

Palo Alto Networks Inc offers an enterprise network security platform that allows enterprises, service providers, and government entities to secure their networks and safely enable applications running on their networks.